Privacy Policy

Information we collect

We collect the information you provide directly when you place an order, create an account, contact support or subscribe to updates.

• Contact details: name, email address, phone number and shipping address.
• Order details: items purchased, order totals, shipping method and order history.
• Support messages: the content of emails, contact forms and chats you send us.
• Device and usage data: browser type, pages viewed and referring site, collected through standard web analytics.

How we use your information

We use your information to process and ship orders, provide customer support, handle returns and warranty claims, prevent fraud, meet legal and tax obligations, and — where you have opted in — send marketing emails you can unsubscribe from at any time.

Payment information

Card details are processed by our payment provider and are never stored on our own servers. We receive only a confirmation of payment and the last four digits of the card for order lookup.

Sharing your information

We share information only with the service providers required to run the store — payment processors, shipping carriers, email delivery and analytics — and only what those providers need to perform their function. We do not sell your personal information.

Data retention and security

Order records are retained for as long as required for accounting, warranty and legal purposes. We use encryption in transit, access controls and limited staff access to protect the information we hold.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or request deletion where we are not legally required to keep it. Email us and we will respond within 30 days.

Contact us

Questions about this policy can be sent to support@zdcarriers.com or mailed to ZD Carriers, 430 S Western Ave, Apt 406, Des Plaines, IL 60016.